Our Policies

We at Mary Dermcare are grateful to you for choosing us as your Beauty and Wellness provider. Our commitment is to provide customized and personalized advanced aesthetics with a holistic approach. Working as a team to reasonably and significantly enhance beauty and quality of life is a privilege.

Mary Dermcare expects all clients to understand our policies and financial responsibilities. Therefore, we require all clients to read and sign the Authorization and Consent for Treatment Form, acknowledging a complete understanding of our policies before receiving aesthetic and holistic health services.

Initial Visit

To ensure a smooth and efficient first visit with us, we kindly request that you complete all intake forms and consent documents before arriving. These forms will be sent to you via email or can be accessed online. Completing these forms in advance will help avoid lengthy waiting times and allow us to begin your appointment promptly. Additionally, please inform us of any specific medical conditions or if you are pregnant when booking your appointment. This information will help us tailor our services to your needs and ensure your safety and comfort during your visit.

Deposits

To secure your appointment, we require a non-refundable deposit of $75 that will be charged to the card on file. If you need to cancel your appointment more than 24 hours in advance, your deposit will remain on file and can be used towards a future appointment within three months. However, if you cancel within 24 hours or do not show up for your appointment, your deposit will be forfeited.

Lateness Policy

Please arrive on time for your appointment. Arriving early may disrupt earlier appointments, so please arrive no more than 5 minutes before your scheduled time. If you are late, we may need to shorten your appointment or reschedule it for another date if our schedule does not allow for a delay. While we will try to accommodate your needs, this may not always be possible. If you are more than 15 minutes late, your appointment will be canceled and considered a no-show.

Payments Options

Clients are responsible for paying for all services rendered. Payment is expected before or at the time of service for all charges related to the current visit. We accept cash, major credit cards (Visa, American Express, Discover, or Mastercard), Venmo, Zelle, and Paypal. Payment plans are also available. While gratuity is greatly appreciated, it is not expected.

Age Requirement

Clients under 18 must be accompanied by an adult who will sign a consent form acknowledging their understanding of the treatment and giving full consent. While our space is designed to provide a relaxing experience, we ask that all clients maintain a peaceful atmosphere at Mary Dermcare. It is the responsibility of the accompanying adult to monitor the behavior of their child/children. We encourage you to take time for yourself and enjoy some "me-time".

Cancellations

We have a 24-hour Cancellation Policy and No Show Policy. A credit card on file is required to reserve an appointment. If you need to cancel your appointment, please do so at least 24 hours before your scheduled time to avoid any charges. Failure to cancel within this timeframe or not showing up for your appointment will result in an automatic charge of $75 to compensate our staff/provider's time.

Change in Service

If you wish to change your service upon arriving at the clinic, and we will do our best to accommodate your request. However, due to time constraints and the specific setup required for each treatment, we may not always be able to fulfill your request. To ensure that you receive the best possible treatment, we recommend scheduling a free consultation with us at least 24 hours in advance. During this consultation, we can discuss your needs and preferences and recommend the most appropriate treatment tailored specifically to you.

Sickness

If you feel sick or suspect that you may have contracted Covid-19, please call to reschedule/cancel your appointment and stay home. We reserve the right to ask for medical proof if necessary. Deposits will remain on file for future appointments. Non-compliance may result in our practice accepting or discharging you as a client at our discretion.

Product Refund

You may return any unopened skin care products within seven days of purchase for a credit towards any treatment or product of equal value. No refunds on skin care products.

Identification and Personal Information Privacy

We require clients to provide personal information, including date of birth, email, address, and medical history, to create a customized service and ensure a thorough assessment. We may also request identification to prevent fraud or identity theft. Our system is safe and encrypted to protect client confidentiality.

As a valued client, we offer prize winnings, event invitations, birthday gifts, and other discounts/promotions that could benefit you.

We collect non-personal and personal information for the following purposes:

To provide and operate our services
To offer ongoing customer assistance and technical support
To send general or personalized service-related notices and promotional messages to our visitors and users
To create aggregated statistical data and other non-personal information that can be used to improve our services
To comply with applicable laws and regulations.